Política de envio

This policy applies to all products purchased from Orioli Coffee Lda via www.oriolicoffee.com

1. Processing Time

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Potential Delays: Please be aware that fulfillment delays can occur during high-volume periods (e.g., holidays) or due to external factors. If we anticipate a significant delay, we will notify you via email.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer several shipping options, including:📦 General Shipping Policy

  • Delivery Estimates: The listed delivery times are estimates and start from the date of shipment, not the date the order was placed. Delivery delays can occasionally occur.

  • Local Pickup: [If Applicable: We offer free local pickup at our location at R. dos Lusíadas 55A, 1300-366 Lisboa. You will be notified when your order is ready for pickup.]

3. Free Shipping Threshold

We offer free standard shipping for domestic orders over [2KG's]. This will be automatically applied at checkout.

4. International Shipping

We offer international shipping to most EU Countries.

  • Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Orioli Coffee Lab is not responsible for these charges if they are applied and are your responsibility as the customer.

5. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

6. Damages and Lost Packages

Orioli Coffee Lda is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.

  • Support: Please save all packaging materials and damaged goods before filing a claim. If the carrier denies the claim, or if you need assistance, please contact us immediately at [contact@oriolicoffee.com] with your order number and photos of the damage.